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Purchase Policy Please allow 3-8 days for shipping on all new purchases.What if I chose the wrong size? No problem! Exchanges are accepted on merchandise within 7 days of receipt for items that are in original condition and HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Exchanges are made for merchandise of equal value. We DO NOT do exchanges for hosiery or undergarments. Footwear exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your exchange may result in a fee. PLEASE NOTE: Shipping and handling charges are non-refundable. How do i make an exchange? Send us an email first and let us know what the issue is. We are happy to advise you on sizing and styles. Please be advised that all pieces are limited edition. They are made in limited size runs and color-ways and are made by hand here in New York City. Get the picture? We won't always have an exact replacement of the item at hand. If a suitable solution is not available a credit will be issued. Once you have contacted us and are satisfied with the item for exchange return it to us. Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send it back to us using an insured service to the address below. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves). Where do i send my item for exchange? Please send your item for exchange to: Judi Rosen New York 25 w. 38th St. #8N NY, NY 10018 How long does the exchange process take? Please allow up to two weeks for the process to be completed. Once your package has been received, we will process the exchange and ship out a replacement item right away. You will be notified via email to the address listed on your account when this transaction has taken place. *SALE items are final sale! International Orders All International shipments will be considered final sale. Exchanges may be arranged if customer assumes responsibiltiy for all shipping costs and duty fees. International orders are shipped via USPS Express Mail International. Please allow at least 10 days for delivery on International orders. Refunds are extended in extreme circumstances exclusive of all shipping, handling and processing fees. |
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