FAQ
ECO-CONSCIOUS
I source premium domestic, Japanese or Italian fabrics (in exclusively organic or natural fibers) and keep the production footprint as small as possible with little waste and little travel. My garments are constructed in New York and Los Angeles.
The packaging I use is all eco-friendly; from my well-loved muslin & tote bags to the 100% compostable cello bags & 100% recycled paper shipping material.
GARMENT CARE
- For denim a & cotton garments: cold wash & light dry
- For linen garments: cold wash and line dry
SIZING HELP
Please refer to our size charts or send us a message at info@store.judirosenny.com
EXCHANGES
What if I chose the wrong size?
Sometimes things just don't look how you thought they would. No problem, we are glad to offer a store credit or exchange. Store credit can be used both in-store and online. Exchanges are made for eligible merchandise of equal value or CREDIT ONLY.
Please Note: We do not issue refunds on any returned items.
The following items are FINAL SALE
- Sale items
- Jewelry
- Accessories
- Underwear
- Hosiery
- All international orders, regardless of item
How do I make an exchange?
Send us an email at info@store.judirosenny.com within 7 days of receiving your package.
Once we authorize your exchange or credit, ship your return merchandise along with your completed exchange form and invoice within 5 days.
We will provide a shipping label for the first exchange shipment. You will be responsible for the shipping fees for any additional exchanges.
In order to be approved for exchange, the returned item(s) must be in original condition.
- Items must not have been worn, altered or washed
- All tags must be attached
- Footwear exchanges must include the original shoe box in its original condition and without postal labels.
Be sure to use an insured shipping service, as we are not responsible for packages we do not ship ourselves.
We won't always have an exact replacement of the item at hand. If an immediate exchange is not available a credit will be issued.
Refunds are ONLY extended in extreme circumstances. In the case of a refund, you will incur a 20% restocking fee + any shipping and handling charges.
How long does the exchange process take?
Please allow up to two weeks for the process to be completed.
Once your package has been received, we will process the exchange and ship out a replacement item right away. You will be notified via email to the address listed on your account when this transaction has taken place.
Any item purchased on sale is considered FINAL SALE and is not eligible for return, exchange or store credit, including items sold at promotional discount. No returns will be accepted for the following items which are FINAL SALE: underwear, swimwear, apothecary, accessories or jewelry. We do not offer price adjustments for prior purchases.
Email info@store.judirosenny.com with any questions. Response hours for online inquiries are Tuesday-Saturday 12:00pm-6:00pm. All messages will be returned within 24-business hours.
SHIPPING
Please allow 3-10 days for shipping on all new purchases within the US
• All pieces are limited edition.
• limited size runs and color-ways
• Get the picture? You are purchasing something that is handmade in The USA!
Judi Rosen New York is sustainably manufactured with as small a footprint as possible for the most affordable amount possible.
I design & manufacture all the clothing and run the online store, and I run the brick and mortar boutique, so please understand that it may take me a minute to resolve any issues you may have with your order. I promise they will be taken care of, it just might take longer than other sites you normally shop with.
International Orders
All International shipments will be considered final sale.
Exchanges may be arranged if customer assumes responsibility for all shipping costs and duty fees.
International orders are shipped via USPS Express Mail International.
Please allow at least 10 days for delivery on International orders.
Email info@store.judirosenny.com with any questions. Response hours for online inquiries are during our business hours, Tuesday-Saturday 12:00pm-6:00pm.
All messages will be returned within 24-business hours.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.
In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.
In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.