FAQ

December 2020 / Jan 2021 USPS Delay Update:

The USPS is currently experiencing unprecedented delays across the country. This applies to both physical deliveries and digital tracking updates. 

If you are experiencing a delay, we are confident your order is on its way, and we ask that you wait an extra 7-14 days to receive your order. We are closely monitoring shipments and will update you as soon as there is an update on our end. 

Please be patient! Your package will be worth the wait. 

ECO-CONSCIOUS

I source premium domestic, Japanese or Italian fabrics (in exclusively organic or natural fibers) and keep the production footprint as small as possible with little waste and little travel. My garments are constructed in New York and Los Angeles.

The packaging I use is all eco-friendly; from my well-loved muslin & tote bags to the 100% compostable cello bags & 100% recycled paper shipping material.

EXCHANGES

 

What if I chose the wrong size?

Sometimes things just don't look how you thought they would. No problem, we are glad to offer a store credit or exchange. Store credit can be used both in-store and online. Exchanges are made for eligible merchandise of equal value or CREDIT ONLY.  

Please Note: We do not issue refunds on any returned items.

The following items are FINAL SALE

  • Sale items
  • Jewelry
  • Accessories
  • Underwear
  • Hosiery
  • All international orders, regardless of item

How do I make an exchange?

Send us an email at info@judirosenny.com within 7 days of receiving your package.

Once we authorize your exchange or credit, ship your return merchandise along with your completed exchange form and invoice within 5 days

We will provide a shipping label for the first exchange shipment. You will be responsible for the shipping fees for any additional exchanges. 

In order to be approved for exchange, the returned item(s) must be in original condition.

  • Items must not have been worn, altered or washed
  • All tags must be attached
  • Footwear exchanges must include the original shoe box in its original      condition and without postal labels. 

Be sure to use an insured shipping service, as we are not responsible for packages we do not ship ourselves. 

We won't always have an exact replacement of the item at hand. If an immediate exchange is not available a credit will be issued.

Refunds are ONLY extended in extreme circumstances. In the case of a refund, you will incur a 20% restocking fee + any shipping and handling charges.

How long does the exchange process take?

Please allow up to two weeks for the process to be completed.
Once your package has been received, we will process the exchange and ship out a replacement item right away.
You will be notified via email to the address listed on your account when this transaction has taken place.

In EXTREMELY rare circumstances a refund will be issued. If this happens you probably won't ever shop with us again. You will be charged any shipping fees incurred and a 20% restocking fee. 

Any item purchased on sale is considered FINAL SALE and is not eligible for return, exchange or store credit, including items sold at promotional discount. No returns will be accepted for the following items which are FINAL SALE: underwear, swimwear, apothecary, accessories or jewelry. We do not offer price adjustments for prior purchases.

Email info@judirosenny.com with any questions. Response hours for online inquiries are during our business hours, Tuesdays through Fridays 12:00pm-7:00pm. 

SHIPPING

**SEE NOTE ABOVE REGARDING DEC 2020 / JAN 2021 SHIPPING DELAYS***

Please allow 3-10 days for shipping on all new purchases within the US

• All pieces are limited edition.
• limited size runs and color-ways
• Get the picture? You are purchasing something that is handmade in The USA!

Judi Rosen New York is sustainably manufactured with as small a footprint as possible for the most affordable amount possible.

I design & manufacture all the clothing and run the online store, and I run the brick and mortar boutique, so please understand that it may take me a minute to resolve any issues you may have with your order. I promise they will be taken care of, it just might take longer than other sites you normally shop with.

International Orders
All International shipments will be considered final sale.
Exchanges may be arranged if customer assumes responsibility for all shipping costs and duty fees.
International orders are shipped via USPS Express Mail International.
Please allow at least 10 days for delivery on International orders.

Email info@judirosenny.com with any questions. Response hours for online inquiries are during our business hours, Tuesdays through Fridays 12:00pm-7:00pm.