Frequently Asked Questions

Email info@store.judirosenny.comwith any questions. Response hours for online inquiries are Tuesday-Saturday 12:00pm-6:00pm. 

Processing: Orders are shipped within 5-10 business days
USA Shipping: USPS Priority.
International Shipping: USPS Priority International

Please note we are not responsible for any taxes or duties incurred by international orders.

Sometimes things just don't look how you thought they would. No problem, we are glad to offer a store credit or exchange. Store credit can be used both in-store and online.  

Please Note: We do not issue refunds on any returned items unless in the case of extreme circumstances. A 20% re-stocking fee will apply.

The following items are FINAL SALE
- Sale items
- Jewelry
- Accessories
- Underwear
- Hosiery
- All international orders, regardless of item

Email info@store.judirosenny.comwithin 7 days of receiving your order.

Once we authorize your exchange or store credit, ship your return merchandise along with your completed exchange form and invoice within 5 days

In order to be approved, the returned item(s) must be unworn, washed or altered, with all original tags attached.

We will provide a shipping label for the first exchange shipment. You will be responsible for the shipping fees for any additional exchanges. Be sure to use an insured shipping service, as we are not responsible for packages we do not ship ourselves. 

We won't always have an exact replacement of the item at hand. If an immediate exchange is not available a credit will be issued.

- For denim a & cotton garments: cold wash & light dry
- For linen garments: cold wash and line dry

Please send us a message at info@store.judirosenny.com or refer to our size charts here: size charts.